the fine print

  • Terms of Service

  • Welcome to WeSki.co.il (the “Website”), an online portal that lets you search for and book snow-ski vacations (the “Travel Services”). The Website is owned and operated by WeTrip Ltd., an Israeli company (the “Company”, “we”, “our”).

    Please carefully read the following terms and conditions of service and our Terms of Sale (together, the "Terms").

    The Terms constitute a binding agreement between you and the Company and spell out your rights and responsibilities regarding use of the Website and booking Travel Services through the Website.

    By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.

    Who we are

    WeTrip Ltd. is an Israeli privately-held company (Israeli private company number 51-537598-8).

    Our mailing address is contact@goweski.com

    You may contact us by postal mail using the address above, by email to contact@goweski.com, or by telephone at 077-9955888.

    Sharing on Facebook

    You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by its own terms of service, not these Terms. You are solely responsibility for complying with those terms of service.

    Privacy

    We respect your privacy. Click here to read our current Privacy Policy. It forms an integral part of these Terms.

    Minors

    If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.

    Registration and User Account

    Only registered users who have signed-up to the Website with a user account (“User Account”) may book Travel Services. You may register by providing the personal information we request for registration. You may also register by using your account on Facebook and then providing us supplementary information. More information about these options is detailed in our Privacy Policy.

    You must submit only true, accurate and complete details when registering to the Website.

    You are solely responsible and liable for all activities performed with or through your User Account. To prevent unauthorized use, keep your password confidential and do not share it with any third party.

    You are prohibited from selling or transferring your User Account or making it available to anyone else. You are fully accountable for any outcome that may result from your failure to provide true, accurate and complete details in the course of the registration process.

    Consent to receive commercial messages

    By signing-up to the Website with a User Account, you give us your consent to send you commercial messages from the Company or others on its behalf. At any time, you may withdraw your consent and unsubscribe to receive commercial messages. The methods though which you may unsubscribe will be detailed in the commercial messages we send you.

    Website use

    Subject to these Terms, you may use the Website to search for and book Travel Services. While using the Website, you must refrain from

    • Breaching these Terms or any other applicable rules and instructions that we may provide with respect to the Website;
    • Interfering with, burdening or disrupting the functionality of the Website;
    • Breaching the security of the Website or publicly identifying any security vulnerabilities in it;
    • Circumventing or manipulating the operation or functionality of the Website, or attempting to enable features or functionalities that are otherwise disabled, inaccessible or undocumented in the Service;
    • Sending automated or machine generated queries;
    • Using robots, crawlers and similar applications to collect and compile content from the Website or send data to the Website including for the purposes of competing with the Website, or in such ways that may impair or disrupt the Website’s functionality;
    • Impersonating any person or entity, or making any false statement pertaining to your identity, employment, agency or affiliation with any person or entity;
    • Collecting, harvesting, obtaining or processing personal information of or about other users of our Website;
    • Linking to the Website from web pages or applications that contain pornographic content or content that encourages racism or wrongful discrimination; and
    • Engaging in any activity that constitutes a criminal offense or gives rise to civil liability.

    Links and ads

    The Website may contain links to content published on other websites or external sources, provided by third parties. We do not operate, or monitor these websites and content. You may find the content posted there not suitable to your requirements, objectionable, annoying, improper, unlawful or immoral.

    By linking to a particular website, we do not endorse, or sponsor its content, or confirm its accuracy, authenticity, reliability, validity, integrity, or legality. We are not responsible for such third party websites or content, or their availability, or for any transactions made between you and such third party websites.

    We may present paid advertisement on behalf of interested vendors on the Website. By clicking the advertisements you may be shifted to a website of the advertiser or receive any other messages, information or offers from the advertiser. We are not responsible for the practices of the advertiser, or the content of its website, information, messages or offers. You are responsible for all communications with advertisers and to all transactions you conclude with them.

    Intellectual Property

    All rights, title and interest in and to the Website, including without limitation, patents, copyrights, trademarks, trade names, service marks, trade secrets and other intellectual property rights and any goodwill associated therewith, are the exclusive property of the Company and our licensors.

    Do not copy, distribute, display or perform publicly, make available to the public or communicate to the public, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Website or any part thereof, in any way or by any means.

    You may not use any name, mark, logo or domain name that is confusingly similar to our marks, logos and Internet domain names. You must refrain from any action or omission that may dilute, or damage our goodwill.

    Changes and Availability

    We may, at any time and without prior notice change the layout, design, scope, features or availability of the Website.

    We may revise these Terms, in whole or in part, at any time by putting you on notice of the amended Terms. Your continued use of the Website after the effective date of the amended Terms constitutes your consent to the amended Terms.

    Termination and suspension

    The Company may at any time, in its sole discretion, temporarily or permanently discontinue or suspend the operation of the Website and its business. The Company is not obligated to give any notice prior to such discontinuation or suspension, and these Terms shall terminate upon our permanent discontinuation of the operation of the Website and its business.

    We may temporarily or permanently deny, limit, suspend, or terminate your User Account and these Terms if we have reason to believe that

    • You have breached these Terms; or
    • ou performed any act or omission that violates any applicable law, or is harmful or may be harmful to us or any other third party, including other users of the Website.

    You may terminate these Terms by providing us a written notice of termination.

    The following sections shall survive termination of these Terms: Intellectual Property, Disclaimers and Limitation of Liability, Indemnification, Governing Law and Disputes.

    Disclaimers and Limitation of Liability

    Other then the warrenties mandated by law or otherwise expressly presented on the website

    • The website is provided on an "as is" and "as available" basis.
    • We and our officers, directors, shareholders, employees, sub-contractors, agents and affiliates (the “staff“) disclaim all other warranties and representations, either express or implied, with respect to the website, its content and travel services offered on it or booked through it, including, without limitation, any warranties of merchantability, and fitness for a particular purpose, quality, non-infringement, title, value, compatibility, performance, security, accuracy, enhanced goodwill or expected benefits.
    • We do not warrant that (1) the website will be uninterrupted, error-free or will meet your requirements or expectations in any way; or (2) the website will always be available or free from malwares, computer viruses or other harmful components.

    To the greatest extent permissible under law

    • The company, and its staff shall not be liable to you for any indirect, special, punitive, exemplary, statutory, incidental or consequential damage, or any similar damage or loss, costs, expenses and payments, whether in tort, contract, or in any other form or theory of liability, arising from, or in connection with the website, its content and travel services offered on it or booked through it, or any other aspect of these terms, even if the company is advised of the possibility of such damages;
    • The company’s total and aggregate liability to you for damages, losses or causes of action (whether in tort, contract, or in any other form or theory of liability), arising from, or in connection with the website, its content and travel services offered on it or booked through it, or any other aspect of these terms, is limited to the amount you actually pay to the company in the six months preceding the event purportedly giving rise to the damage, loss or cause of action.

    Indemnification

    You agree to indemnify and hold the Company, its managers, directors, shareholders, employees, sub-contractors, agents and anyone acting on their behalf, harmless in respect of any claim, demand, damage, loss, loss of profit, payment, settlements or expense they incur (including attorney’s fees and legal expenses) in connection with your breach of these Terms, your use of the Website and booked Travel Services, or your violation of any right of a third party in connection with the Website or booked Travel Services.

    Governing Law and Disputes

    Regardless of your place of residence or where you access or use the Website from, these Terms, your use of the Website and booked Travel Services will be governed by and construed in accordance with the laws of the State of Israel, excluding any otherwise applicable rules of conflict of laws, which would result in the application of the laws of a jurisdiction other than the State of Israel.The competent courts located in the Tel-Aviv-Jaffa district will have exclusive and sole jurisdiction over any dispute, claim or controversy arising from, or in connection with, the Website and its use, booked Travel Services and with respect to any matter relating to the validity, applicability, performance or interpretation of these Terms. You and the Company, each hereby expressly consents to personal jurisdiction in Israel and expressly waive any right to object to such personal jurisdiction or the non-convenience of such forum.Notwithstanding the foregoing, any claim by the Company against you pursuant to the indemnity clauses of these Terms, may be brought in the court in which the third party claim that is the subject of the indemnity, was lodged against the Company.

    General

    Whenever used in these Terms, the term "Including", whether capitalized or not, means without limitation to the preceding phrase. All examples and all "i.e." and "such as" notations, indicate an illustration, by way of example only, of the preceding phrase, without limiting its generality.

    These Terms constitute the entire agreement between you and us concerning the subject matter herein, and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.

    These Terms may only be modified by written amendment.

    Failure on our part to demand performance of any provision in the Terms shall not constitute a waiver of any of our rights under the Terms.

    You may not assign, transfer or delegate your rights or obligations under the Terms without our prior written consent. Any attempted or actual assignment, transfer or delegation by you, without our prior consent, shall be null and void. Where necessary due to a merger, acquisition, change of control or the sale of all or substantially all of the Company’s equity or assets, Company may, upon notice to you, assign, transfer and delegate these Terms, in their entirety, including all of its rights, performance, duties, liabilities and obligations contained herein. With such assignment, transfer and delegation, Company is irrevocably released from all its duties, liabilities and obligations herein.

    The section headings in the Terms are included for convenience only and shall take no part in the interpretation or construing of the Terms. If any provision of the Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law, to reflect, as closely as possible, the original intention of that provision, and the remaining provisions of the Terms shall continue to remain in full force and effect.

  • Privacy Policy

  • Welcome to WeSki.co.il (the “Website”), an online portal that lets you search for and book snow-ski vacations (the “Travel Services”).

    We, at WeTrip Ltd. (“WeTrip”, “we”, “us”, “our”), respect your privacy.

    This Privacy Policy (the “Policy”) explains our privacy practices for the services we offer through our Website. It describes how we collect personal information, use it and share it.

    Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it to allow you to use the Website and to book Travel Services on your behalf.

    This Policy is combined into our Terms of Service (the "Terms"), and is a part of them. Please refer to our Terms of Service for more information about how the Website operates.

    INFORMATION WE COLLECT

    Information you actively provide us

    Only registered users may book Travel Services on the Website. You may register by providing the personal information we request for registration, which includes your name, email, mobile phone number, address, gender and date of birth. You may also register by using your account on Facebook and then providing us supplementary information.

    Registration with a social network account

    If you choose to register with your Facebook account, you are allowing us access to retrieve your profile information from Facebook. We can only access the information that Facebook makes available by default to third parties like us.

    Consent to use your social network information

    By registering to the Website using your Facebook account, you agree to share information from your Facebook account (including personally identifiable information) with us for the purposes provided in this Policy.

    Facebook's use of information is governed by Facebook's privacy policy and controlled by it, not by this Policy or us.

    Information we collect when you book Travel Services

    When you book Travel Services, we may ask that you provide additional information, such as nationality and passport number. In the course of booking, you may also voluntarily provide us additional information regarding specific needs or requirements you may have when travelling, such as pregnancy, medical condition, etc. These may be indicative of your personal or private affairs.

    When you book Travel Services for other people in your group, we will ask that your provide us personal information regarding those other people, such as their names, gender, dates of birth, passport numbers, etc. Before you provide such information, you must lawfully obtain the consent of all those travelling with you, to provide us the information for the purposes described in this Policy.

    Payment information

    When you book Travel Services, we will collect your payment information and process it through a third party billing provider.

    Inquiries

    When you submit an inquiry or customer-service request, you may provide additional personal details depending on the inquiry or request.

    Information we automatically collect

    Analytics - We use third party analytics and advertising tools to collect information pertaining to your activities on the Website. This includes the information or content that you opened, viewed or clicked on, your session durations, the web pages you accessed, the Internet Protocol (IP) address through which you accessed the Website and the city or town where the computer you used to access the Website is located. For more information, please see the ‘cookies’ section of the Policy, below.

    CHILDREN'S PRIVACY

    We do not knowingly or intentionally collect information about children who are under 13 years of age.

    USE OF COLLECTED INFORMATION

    We may use the information we collect for the following purposes:

    • Operating the Website and booking your requested Travel Services;
    • Send you vouchers, notices and messages related to Travel Services you booked;
    • Handle your inquiries;
    • Improving and customizing the Website and developing new services;
    • Collecting statistical and aggregated information about users’ experience within the Website;
    • Providing you with support, handling complaints and contacting you when we believe it is necessary;
    • Enforcing the Terms and this Policy and preventing misuse of the Website;
    • Complying with any applicable law and assisting law enforcement agencies and competent authorities, if we believe it is necessary or justified; and
    • Taking any action in any case of dispute involving you, with respect or in relation to the Website or your booking of Travel Services.
    SHARING INFORMATION COLLECTED

    We may share the information outlined in this Policy, with others, in any of the following instances:

    • With the relevant third party providers of Travel Services, for the purpose of booking your Travel Services;
    • You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. In these cases, the details of your bookings will be posted on Facebook and viewable by your Facebook friends, Facebook users, or Internet users in general (according to the particulars of your “share”). You should therefore be cautious and use your discretion when sharing details of your booking on Facebook. Note that such sharing is governed by Facebook's privacy policy and controlled by it, not by this Policy or us.
    • With our contractors and service providers (such as cloud service providers) that help us operate, maintain, advertise and enhance the Website;
    • If you have breached the Terms, abused your rights to use the Website, or violated any applicable law. Your personally identifiable information may be shared with competent authorities and with any third party, if we believe it is necessary or justified;
    • If the operation of the Website is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition);
    • We may share personally identifiable information with our corporate group entities, but their use of such information must comply with the Policy.
    AGGREGATED INFORMATION

    We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent.

    TRANSFER OF DATAOUTSIDE YOUR TERRITORY

    We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.

    COOKIES AND OTHER TRACKERS

    We use various types of cookies and other types of web trackers, which help us to administer and operate the Website and improve our ability to deliver more relevant content and ads.

    These trackers are used for the following main purposes:

    • Collect statistical information about your use of the Website, as explained above in the section titled “Information we automatically collect”;
    • Collect behavioral information about your surfing on our own Website and other websites which then helps advertisers like us deliver ads that are more relevant to you (this is known as “retargeting”). These cookies originate from third parties, including Google;
    • Authenticate you as a registered user of the Website.

    You can read more about the types of cookies used by Google and its partners and how they use them. You can also read more about and how Google uses advertising cookies.

    If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information.

    For information about opting-out of Google Analytics cookies, click here. For information about opting-out of cookies Google uses for advertising, click here. Please also bear in mind that disabling cookies may adversely affect your user experience on the website.

    INFORMATION SECURITY

    We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Website will be immune from information security risks.

    DATA RETENTION

    We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

    CHANGES TO THIS PRIVACY POLICY

    We may change this Policy. We will provide you notice of such changes through the Website interface. Your continued use of the Website constitutes your consent to the amended Policy. If you do not consent to the amended Policy, we may terminate your account and block your access to, and use of, the Website.
    CONTACT US

    You may contact us with any questions or comments, at: contact@goweski.com

  • Terms of Sale

  • Welcome to WeSki.co.il (the “Website”), an online portal that lets you search for and book snow-ski vacations (the “Travel Services”). The Website is owned and operated by WeTrip Ltd., an Israeli company (the “Company”, “we”, “our”).

    Please carefully read the following terms of sale and our terms and conditions of service (together, the "Terms"). The Terms constitute a binding agreement between you and the Company and spell out your rights and responsibilities regarding use of the Website and booking Travel Services through the Website.

    By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.

    Who we are

    WeTrip Ltd. is an Israeli privately-held company (Israeli private company number 51-537598-8).

    Our mailing address is contact@goweski.com

    You may contact us by postal mail using the address above, by email to contact@goweski.com, or by telephone at 077-9955888.

    About the Website

    The Website lets you book Travel Services and products that are provided by third parties ( “Travel Service Providers”). The Company, which owns and operates the Website, acts only as an intermediary between you and the various Travel Service Providers, such as airlines, car rental companies and hotels.

    For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.

    The images presented on the Website with respect to the various Travel Services are provided to us by the Travel Service Providers and other third parties. There may be differences between the images shown and the actual appearance of the respective Travel Services.

    Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations.

    About these Terms of Sale

    These Terms of Sale are an integral part of any bookings you make for Travel Services. These Terms of Sale, together with the particulars of your booked Travel Services and any terms and conditions accompanying them, make up the complete framework of your engagement with the Company. They substitute all other oral or written understandings or arrangements on these issues.

    When you book

    Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant Travel Service Providers and until we explicitly notify you that your booking is confirmed. The booking number we provide you with is only intended to let you follow-up on the status of your booking. It does not indicate that your booking is confirmed.

    One of the conditions for confirming your booking is that we confirm the validity and chargeability of the payment information you provided us. Subject to confirmation of your booking, the particulars of your booked Travel Services will be indicated on your flight tickets and booking vouchers that we will send you to the email address you provided during sign-up or booking. When you receive the tickets and vouchers, you must make sure the information appearing on those items fully and accurately correspond to the Travel Services you booked. Contact us immediately in case of any inconsistencies or discrepancies.

    Booking made through the Website are evidence by the computerized logs and records that our Website documents.

    Payments

    You may only pay for booking in the then-current payment methods we support on the Website, such as major credit cards. By booking Travel Services, you give your consent to purchasing the Travel Services in question and being billed for the payments presented to you in the booking process, in addition to any applicable taxes, surcharges or commissions that may apply under your agreement with your credit card provider.

    Payments are collected by our payment and billing service providers, not us. We may require additional information from you to process the payment.

    Liability

    The Company is not liable for Travel Services provided by third party Travel Service Providers, including with respect to incidents such as mishaps, delays and disruptions in the provision of Travel Services, partial performance or non-performance of Travel Services you booked, and any kind of damage or loss you may sustain as a result of the Travel Services. In particular, the Company is not liable for any damage, loss, injury or harm, whether in body or in property, which you may sustain when flying or staying at your destination.

    Passports

    Each and every passenger, including children, toddlers and infants, must have an official, government-issued passport valid for at least 6 months following the date of the outbound flight. The passport must have at least one blank page among its visa pages.

    You must check ahead of time whether a visa or another kind of travel document or certificate is required by the country you are flying to or have connecting flights in. You must then obtain the required visa, certificate or travel document before you travel. You are solely responsible for checking the expiration date of your passport, its integrity and validity. Likewise, you are solely responsible for checking whether there are any issues (legal or otherwise), restricting you from leaving and returning to the country.

    All Israeli citizens, even those who have a passport issued by another country, must leave and enter Israel using their Israeli passport.

    Please make sure that the names and identifying information you provide when booking Travel Services are identical to those documented in the passports of the respective passengers.

    Vaccinations

    Check whether you need to get vaccinated before your trip, according to your destination and the countries in which you have connecting flights. One such resource is available on the website of the Israeli Ministry of Health (in Hebrew). You are solely responsible for taking the appropriate vaccinations and the consequences of doing so or neglecting to do so.

    Travel alerts and warnings

    Check for travel alerts and warnings concerning your destination and the countries in which you have connecting flights. One such resource is available on the website of the Israeli National Security Council (in Hebrew). The existence of alerts and warnings, even those issued by official agencies, will not constitute grounds for cancelling your booked Travel Services. All cancellations are subject to our cancellation and refund policy indicated below.

    Booking flights

    If you choose to book flights through the Website, we will book your tickets with the relevant airline, charter flight operator or other air carrier (“Flight Provider”). Once booking is confirmed, we will provide you the flight tickets which include additional legal terms specified by the Flight Provider.

    The Flight Provider is responsible for all matters, claims, complaints and pleas you may have regarding booked flights and any issue related to them. The Flight Provider is responsible by law for delays and changes flights, flight cancellations as well as damage to or loss of baggage on the flight.

    If you have special requests regarding the flight, such as a seating request or meal request, we will make an effort to send your request to the Flight Provider. However, we cannot guarantee that your request will be granted, unless we confirmed so in writing.

    You may notify us ahead of time and in writing regarding substantial issues concerning the flight which are prerequisites due to your special needs. We will then check with the Flight Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.

    Be sure to update our representatives in case of any travel restriction concerning you or any passenger travelling with you, such as relevant medical condition, pregnancy, etc.

    The information we present on the Website regarding flights is the information that we know of at the time of booking. Because changes may occur in flight times and routes, you must make sure to stay updated with any developments or changes in the flight you booked, and double-check the itinerary we send you.

    Changes in the booked passenger’s name (including changes arising from misspellings or inaccuracies in the passenger name indicated on the flight ticket compared to the name indicated on that passenger’s passport), depend on the Flight Operator’s policy and in most cases will be subject to fees or cancellation of the booked flight altogether.

    Travelling on flights

    You must confirm your flight according to the instructions provided on your flight ticket. You must do so at least 24 hours before your departure, or 72 hours before your departure in case of a charter flight. You should check your flight’s departure time through the airport’s website or through the Flight Operator.

    The flight’s departure and arrival times, route and operator are subject to change in case of charter flights or other low cost flights. In low cost flights and certain domestic flight, you may be required to pay additional fees, in excess of the fees you paid when you booked the flights, for food, beverages, additional baggage, ground Travel Services, etc.

    Infants and toddlers under two years of age are not entitled to a seat and will be seated on their parent or another passenger accompanying them. The Flight Operator will provide a baby bassinet on the basis of availability.

    Flight Operators have strict policies in place for pregnant women traveling. Pregnant women traveling may be required to present appropriate medical certificates issued by a physician. If you book a flight for a pregnant passenger, you must contact us before booking, in order to receive instructions about the Flight Operator’s policies regarding pregnant passengers.

    Most Flight Operators require that you arrive at the airport to check-in to your flight at least 3 hours before departure. This is so that you have sufficient time to complete all check-in procedures and airport security checks, and arrive at the designated gate on time. You bear the sole responsibility for all consequences arising from showing up late to your flight or not arriving at the airport early enough before your flight’s departure.

    Flight Operators have different rules and policies regarding baggage allowances – both checked baggage and on-board bags. Baggage in excess of the Flight Operator’s allowance may require that you pay additional fees directly to the Flight Operator. In extreme cases, the Flight Operator may decline to take your baggage. Please contact the Flight Operator to familiarize yourself with its baggage allowance and excess baggage policies.

    Different airports have different security rules and policies regarding items you may take with you on board the aircraft. In addition, different countries have different customs rules and procedures regarding items you may bring into their borders. These security rules and policies and customs rules and procedures may apply to certain electronic devices, liquids and gels, fresh fruits and vegetables, plants, herbs, etc. We do not control and have no influence over these rules, policies and procedures. You should familiarize yourself with those applicable at the airports and countries your will visit or transit through.

    Ground transfers

    If the package you booked includes ground transfers from and to the airport, we will provide you the particulars of these transfers after booking or on the vouchers we send you. Transfers will be operated by third parties in your destination. We are not responsible for any injury, damage or loss you or your belongings may sustain during those transfers.

    Be sure to check for updates on the times and locations for ground transfers. You bear the sole responsibility for all consequences arising from showing up late to the ground transfer arranged for you or not arriving at the designated location early enough before your transfer departs.

    Car Rental

    If you rent a car through the Website, we will book the requested car category through a third party car rental provider (the “Car Rental Provider”). We will send you the corresponding car rental voucher that includes the terms of engagement with the Car Rental Provider and any other accompanying service. Any complaint, claim or demand regarding the car rental and the service provided to you in this respect, lies solely with the Car Rental Provider.

    Be sure to indicate your age when booking a car rental, particularly if you are under the age of 25. Some Car Rental Provider and destination countries have rules, policies and restrictions on the age of car renters. These policies may establish additional fees applicable to renters at certain ages. Before you book a car rental, be sure to check the minimum and maximum ages established by the Car Rental Provider. A rented car can be driven only by the person whose name appears on the voucher, unless otherwise specified in writing.

    Some countries require that you purchase in advance a certificate entitling you to use toll roads or to drive across borders to other countries. The costs of these certificates, and the fees applicable to the use of toll roads, are not included in your booking fee. If you wish to purchase these certificates, you should do so directly with the Car Rental Provider or other relevant third party provider, when you pick up your rented car.

    You are responsible for all fines (traffic, parking and otherwise), fuel charges, toll road fees, border crossing fees, and other charges related to driving and using the rented car.

    The Car Rental Provider may offer additional services for additional fees that you will pay directly to the Car Rental Provider. These additional services may include car insurance (or extended/premium car insurance), rental of car seats for infants, toddlers or children, car navigation systems, maps, rooftop cargo carriers, bicycle carriers, snow chains, snow tires, etc.

    Most car rental bookings include insurance at a basic level covering liability for third party damage and collision damage. The booking terms will outline the limitations on coverage. In most cases, insurance coverage is subject to a deductible specified during booking.

    We will not be liable to you for any costs or expenses you incur in connection with your use of the rented car beyond the terms and conditions of your booking, including the pick-up and drop-off times, even if such use resulted from changes in your itinerary, flight schedule, location of accommodations, etc.

    You bear the sole responsibility for using the rented car, picking it up and returning it in accordance with the terms of the Car Rental Provider. You are responsible for the amount of fuel you return the rented car with, any damage to the car, related services, etc. We are not responsible for the rented car’s condition, road conditions, available parking spaces, etc.

    If you have special requests regarding the car rental booking, we will make an effort to convey your requests to the Car Rental Provider. We cannot, however, guarantee that the Car Rental Provider will accommodate your requests, unless the Car Rental Provider explicitly confirms your request in writing.

    You may notify us ahead of time and in writing regarding substantial issues concerning the car rental which are prerequisites due to your special needs. We will then check with the Car Rental Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.

    When you pick up your rented car, the Car Rental Provider will usually request that you present your government-issued Israeli Driving License (with your photo), a corresponding International Driving License, the car rental voucher and a valid International credit card (which the Car Rental Provider will use as a guarantee). You must have these documents available ahead of time. You will have no plea, claim or demand against us if the Car Rental Provider refuses to provide the car you rented because you did not present one or more of the required documents.

    Unless explicitly indicated, the Car Rental Provider does not guarantee a specific car model, but rather a car assigned a car class equal to or greater than the class you booked. The Car Rental Provider may provide the rented car through a different provider.

    Hotels

    If you booked a hotel (or similar accommodations) through the Website, we will book the requested rooms through a third party accommodation provider (the “Accommodation Provider”). We will send you the corresponding accommodation voucher that includes the terms of engagement with the Accommodation Provider. Any complaint, claim or demand regarding the hotel accommodation and the service provided to you in this respect, lies solely with the Accommodation Provider.

    The hotel rate is usually determined according to the number of guests in the room. The number of days in your booking includes the days of arrival and departure, even though these are usually partial days of hotel stay.

    If the Accommodation Provider does not confirm your booking, we will notify you and may offer you alternative accommodations, which you may accept or decline in your own discretion. We do not guarantee that the alternative accommodations we offer will be of an equal class or quality as the hotel you originally requested to book.

    The hotel class presented on the Website is usually determined by the relevant authorities in each country, and not by us. It may also differ from one country to another. The information in this regard is provided to us by the Accommodations Providers themselves or by other third party travel agencies and providers. You will have no plea, claim or demand against us on these issues.

    Some of the hotel’s facilities may only be partially available, or seasonally available, or not available at all during your planned stay – all in accordance with the policies and the discretion of the Accommodation Provider. The Accommodation Provider, and not us, is responsible for the availability and proper functioning of the hotel’s facilities, including air conditioning and swimming pool or spa. Breakfast hours are usually at fixed hours in the morning and will be provided to you when you arrive. You will have no plea, claim or demand against us on these issues.

    If the accommodation you booked is an apartment hotel, your booking may not include linen and towel change or room cleaning service throughout your stay.

    Unless explicitly indicated otherwise, your booking is for a room of a specific category, and not for a specific room in the hotel. Your voucher will indicate the room category of your booking. The Accommodation Provider itself will assign you your room, in its discretion. We cannot guarantee that the Accommodation Provider will assign a specific room to you, a room on a specific floor, section, side or segment of the hotel, a room adjacent to another room, a room overlooking a view, etc.

    If you have special requests regarding accommodations (such as location of your room, type of bed, proximity to other rooms, etc.) we will make an effort to convey your requests to the Accommodation Provider. We cannot, however, guarantee that the Accommodation Provider will accommodate your requests, unless the Accommodation Provider explicitly confirms your request in writing.

    You may notify us ahead of time and in writing regarding substantial issues concerning the accommodations which are prerequisites due to your special needs. We will then check with the Accommodation Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.

    You confirm and agree that if you book a room for more than two guests, the Accommodation Provider may add one or more additional beds to the room, which may be rollaway beds, a children’s bed, or pullout sofa.

    You should verify the check-in and check-out hours at the hotel you booked. In most hotels, check-in hours are between 2:00 pm and 4:00 pm, and check-out hours are between 10:00 am and 12:00pm. Hotel check-in and check-out hours are unrelated to your flight arrival and departure times. Late check-out, if possible, may be subject to late check-out fees which you will be requested to pay to the Accommodation Provider.

    We will not cover any additional hotel costs or expenses you incur due to change in flight times. If you need to cut your stay short, or if you did not take advantage of all meals you are entitled to receive at the hotel, you will not be entitled to any refund from us.

    In some hotels, you may be required to pay local taxes which are not included in the booking price. In that case, you will pay the relevant taxes directly to the Accommodation Provider when you check-in or check-out. In addition, the Accommodation Provider may require that you provide a credit card guarantee or deposit, when you check-in.

    Some Accommodation Providers overbook guests. In case of overbooking, the Accommodation Provider may transfer you to another hotel of a similar or higher class. The Accommodation Provider is solely responsible to do so and to provide your appropriate transfer arrangements to another hotel.

    The Accommodation Provider may charge you for using certain hotel facilities that are not included in the booking price. These may include, use of the hotel gym, parking, swimming pool or spa, mini-bar, restaurants, room service, paid TV, Internet access, etc. You will pay for these facilities and services directly to the Accommodation Provider.

    Note that some hotels have fixed times and dates for activating heating or air conditioning.

    Additional Services

    If you booked additional travel-related services through the Website, such as ski gear rental, ski guide, ski pass, etc. (the “Additional Services”), we will book the requested service through a third party provider (the “Additional Service Provider”). We will send you the corresponding accommodation voucher that includes the terms of engagement with the Additional Service Provider. Any complaint, claim or demand regarding the Additional Services provided to you in this respect, lies solely with the Additional Service Provider.

    If you have special requests regarding Additional Services, we will make an effort to convey your requests to the Additional Service Provider. We cannot, however, guarantee that the Additional Service Provider will accommodate your requests, unless the Additional Service Provider explicitly confirms your request in writing.

    You may notify us ahead of time and in writing regarding substantial issues concerning the Additional Services which are prerequisites due to your special needs. We will then check with the Additional Service Provider whether it can accommodate your request, and will keep you updated on the matter before your booking is confirmed.

    Additional information and terms regarding the Additional Services will be presented to you on the relevant webpages on the Website.

    Insurance

    Unless expressly indicated otherwise, we do not offer or provide any travel insurance, including insurance coverage for baggage, car rental, health and medical issues, personal injuries or sporting activities.

    We strongly recommend that before you travel, you consider and determine what kind of insurance coverage you need and is appropriate to you and to those traveling with you. You should then obtain the insurance you determine is suitable before you travel.

    Cancellations and refund policy

    Booking Travel Services through the Website (or by contacting us by phone), is considered a “Remote Purchase Transaction” as this term is used in the Israeli Consumer Protection Law, 5741-1981 (the “Law”).

    In accordance with the Law, you may cancel Travel Services you booked through the Website within fourteen (14) days of booking, or within fourteen (14) days of receiving the document detailing your booked Travel Services, whichever is later. However, in accordance with the Law, you may not cancel Travel Services you booked if cancellation is made within 7 business days prior to the day in which the Travel Services are meant to be provided.

    In order to cancel a booking, you must send us a cancellation request in writing, using any of the following channels:

    Your cancellation request must indicate the details of your booking and that you request to cancel it.

    Cancellations made within the time windows specified in the Law are subject to a cancellation fee, for each cancelling passenger. In accordance with the Law, cancellation fee for each passenger will be at the lower of:

    • 5% of the booking value; or
    • 100 New Israeli Shekels.

    You may cancel your booking outside the time windows specified in the Law, that is to say, following fourteen (14) days of booking, following fourteen (14) days of receiving the document detailing your booked Travel Services, or within 7 business days prior to the day in which the Travel Services are meant to be provided. If you do so, you will be charged a cancellation fee in accordance with the cancellation policies and fees of the relevant Travel Service Provider. The Travel Service Provider’s cancellation policies and fees will be detailed on the relevant webpage on the Website.

    We will process your cancellation and refund the amounts you are entitled to, within 14 days of receiving your properly detailed cancellation request.